SIMPATH BSN 421 Assignment 3 Organizational and Systems Leadership: Assessment Tool

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SIMPATH_BSN421

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Organizational and Systems Leadership: Assessment Tool

Change management should be an integral part of any system that delivers healthcare, both for the institution and for the well-planned delivery of care to patients (Skivington et al., 2021). The development of a change plan always requires an evaluation tool that assists the change plan developer in understanding the outcomes and the impact of the change plan.

The tool is used as a checklist post-change to help understand if the concerns were addressed, the main objectives were met, and to assist in understanding what needs to be done to improve the situation. The tool can be used to understand the change plan’s impact, to ensure the change plan is aligned with the institution’s objectives, to improve the outcomes of the patients, and to provide the healthcare workers a safe and healthy workplace.

Assessment Tool and Its Importance

The tool for assessing the effectiveness of a change plan should include relevant key performance indicators (KPIs) for the change goals. KPIs for assessing the effectiveness of change management programs include patient satisfaction, clinical outcomes, employee engagement, time and activity logs, and the financial index of the organization (Pereira de Souza et al., 2020). The best assessment time frames work to bring the assessment problem right up to the moment, allowing the team to correct the problem while the change is still in the early, more manageable stages. For example, if the change plan is designed to reduce hospital readmissions, the assessment tool would track hospital readmissions in a defined time period to ensure the plan goal is being met.

One of the biggest advantages of an assessment tool like this is that it provides quantifiable data on the level of success the change has achieved. Without this, it is nearly impossible to understand the level of change or if change efforts are lacking (Pasmore et al., 2019). This tool also creates accountability, as the responsible party is made aware of the change and is instrumental in the continuous quality improvement. The tool uses the reinforcing and inhibiting factors of change to promote awareness, organizational learning, and improvement of ongoing processes within the scope of the healthcare system’s vision and strategic plan.

Conclusion

The assessment tool completes the change management plan for any organization. It provides metrics to evaluate the results of change efforts and helps to strengthen the design of next change efforts. With the use of this tool, healthcare organizations will be able to assess the results of their change efforts on the patients and the workplace culture. Frameworks and tools of this kind are critical in the leadership of an organization and a system to improve accountability and collaboration, and to effectively integrate best available evidence in the course of change.

References

Pasmore, W., Winby, S., Mohrman, S. A., & Vanasse, R. (2019). Reflections: Sociotechnical systems design and organization change. Journal of Change Management, 19(2), 67–85. https://doi.org/10.1080/14697017.2018.1553761

Knowledge management in health care: an integrative and result-driven clinical staff management model. Journal of Knowledge Management, 25(5), 1241–1262. https://doi.org/10.1108/jkm-05-2020-0392

Skivington, K., Matthews, L., Simpson, S. A., Craig, P., Baird, J., Blazeby, J. M., Boyd, K. A., Craig, N., French, D. P., McIntosh, E., Petticrew, M., Rycroft-Malone, J., White, M., & Moore, L. (2021). Framework for the development and evaluation of complex interventions: gap analysis, workshop and consultation-informed update. Health Technology Assessment, 25(57), 1–132. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7614019/